What Do I Get Included In A Subscription?
We offer a few different subscription plans for you to choose from. We do this as… Read More »What Do I Get Included In A Subscription?
Subscription Support
How Do I Cancel My Subscription?
When you have an active setup subscription, you can cancel at any time. Our goal is to make our setup subscriptions as helpful as possible, and this includes ending your subscription.
Anything we can do to help?
If you have an issue with any setups included in your subscription, feel free to get in touch before cancelling. We can often help customers through various issues, and even provide setup assistance to help you enjoy our setups more.
Get in touch to see if we can solve any problem you may have.
How to cancel your subscription
If you do still wish to cancel your subscription, follow the steps below.
- Log in to your account
- Start by logging into your account using this link.
- Select “My subscriptions”
- View your active subscription plan by selecting the “My subscription” tab from the top of the account dashboard.
- Select your current subscription by selecting the “View” button next to your subscription plan.
- Cancel your subscription
- Cancel your subscription by selecting the “Cancel” button.
- Answer our cancellation questionnaire to let us know the reason for your cancellation. This helps us improve our subscription for our customers.
- Confirm your cancellation by completing the questionnaire.
Do I retain access to my subscription until my end date?
When cancelling your subscription you retain all access to setups until the end date of your plan. This means you won’t lose any days of access until the next billing cycle.
Can I reactivate my subscription?
Yes, reactivating your subscription is easy. You can select the “reactivate” button on the subscription page to commence your subscription once again.
If you have a payment method on file, your reactivation will happen immediately. Alternatively, you will be taken to the checkout to reactivate your subscription.
